Head of Transformation and Operational Efficiency Department, Chisinau

Our client, one of the largest and the most dynamic banks in Moldova with a well-developed infrastructure and a strong reputation in the international financial market, is announcing a new vacant position: Head of Transformation and Operational Efficiency Department, Chisinau

Main scope of the position:

- Implementation of the Agile management methodology at all levels of the bank; transforming current product development processes, creating and improving Agile processes; development of Agile culture;
- Identify the business processes that need optimization;
- Select the processes to be treated with priority (according to typology and priorities);
- Analyze existing business processes: current performance, areas for improvement, etc.;
- Propose and quantify (if necessary) performance improvement solutions;
- Deeply participate in the implementation of improvement axes;
- Support in the development of solutions, the actual implementation of the optimization plan, together with the Business Managers;
- Track, quantify and verify the results achieved: real impact on performance.

Activities & Responsibilities:

- Manage the department and transformative program;
- Design the program, the projects making it up, cross-functional work areas and interdependencies;
- Define the overall program governance and governance bodies for the different projects;
- Establish the overall plan;
- Manage a project team and providing support to the associated Project Managers with a functional reporting line;
- Defining and managing the roadmap of Agile transformation activities;
- Forming and organizing the transformation team with key representatives from business and IT;
- Coordinate the activities of the group members in the implementation of the Agile transformation roadmap;
- Manage transformation success indicators, corrective actions, etc.

Challenge/ manage the stakeholders and projects:

- Challenge the optimization of complex processes;
- Propose alternative scenarios for objectives and road maps to stakeholders (go/no go at the important program milestones);
- Challenge the expected quality criteria for the program;
- Drive the program risks and corrective actions;
- Coordinate requests: reduce constraints and dependencies between projects;
- Drive the charter for each project. Ensure its compliance with respect to client requirements and project perimeter;
- Facilitate decision-making processes.

Change management:

- Spreading and creating process culture;
- Build a methodological approach to standardization of the product development process (standardization of processes, artifacts, roles, tools, templates, practices, metrics);
- Organize and manage the competence center for the development of product management practices (methodological development, expert consulting, training, backlog management), Agile practice centers and product owners;
- Ensuring scaling of product management standards, building a community of experts, certifying experts and team for compliance with standards/good practice, monitoring "complex" cases;
- Coaching product leads;
- Forming and launching product groups and teams;
- Mentoring Scrum masters;
- Advising product teams on how to increase speed of value delivery;
- Facilitating large-scale agile events/strategy sessions;
- Delivering training on agile approaches and tools.


- Keep all stakeholders regularly and clearly informed with complete transparency;
- Conducting surveys, analyzing results of completed projects, conclusions and improvements;
- Communicate to Steering/ Executive Committee as well as to Supervisory Board – Business Transformation Committee.


- >5 years of work experience in process optimization projects;
- Certified in PM;
- Background: IT or fintech;
- Fluent English and Russian;
- Experience in banking, optimization and process management;
- Financial Acumen: Comprehensive understanding of financial principles, including budgeting, forecasting, cost-benefit analysis, and financial modeling, to assess the financial implications of transformation projects and ensure alignment with business objectives;
- Technology and Innovation: Experience in leveraging technology and driving innovation initiatives within the banking sector enables you to identify opportunities for digital transformation, automation, and process optimization;
- Track record of managing complex projects and cross-functional teams to achieve specific results on time, on budget;
- Preferable experience in international companies/banks ensuring global cutting-edge knowhow and best practices in the areas of responsibility;
- Results oriented with superior execution skills;
- Team player - star by knowledge, experience and skills, but not running alone, able to take others to the future;
- Leadership and team management skills;
- Strategic thinker with the ability to evaluate existing business processes, identifying inefficiencies, and redesigning workflows to streamline operations, improve productivity, and enhance customer experience;
- Maturity and seniority to negotiate at all levels of the organization up to the Supervisory Board;
- Superb analytical skills;
- Outstanding communication and interpersonal skills;
- Proficiency in analyzing large datasets, identifying trends, and deriving actionable insights to inform strategic decisions and drive transformation initiatives effectively;
- Passionate customer advocacy;
- Creativity – ability to find creative solutions (within compliance and regulatory boundaries) to achieve sustainable competitive advantage in banking space.

Company offers:

- Working in one of the largest and most dynamic banks;
- Rewarding pay rate, individually established depending on candidate’s experience;
- Flexible work schedule: 8.30 (9.00) - 17.30 (18.00) (5/7).Оpportunity to work in hybrid format;
- Performance-based bonuses;
- Holiday bonuses;
- Special bonuses for personal needs;
- Special conditions for banking products;
- Training budget;
- Participation in various interest clubs and team-building activities.

If you feel you have the required skills and experience to fulfill this role, please submit a copy of your CV to the e-mail: dopomoga.staffing@gmail.com marked ”for the position of Head of Transformation”. Additional information by phone:(+373) 68 916 916.

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